Privacy Policy

This privacy policy sets out how JURIVEN LLP uses and protects any information that you give JURIVEN LLP when you visit their website and/or agree to purchase from them.

JURIVEN LLP is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

JURIVEN LLP may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you adhere to these changes.

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as postcode, preferences and interests, if required
• Other information relevant to customer surveys and/or offers

What we do with the information we gather

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in suitable measures.

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at jurivenlegal@gmail.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to Shop No A5, Sai Darshan Apt, Bk 1075, OT Sec Station Road Unr-3 Thane Kalyan Maharashtra India 421002 Ulhasnagar 2 MAHARASHTRA 421002. or contact us at 7822919856 or jurivenlegal@gmail.com as soon as possible. We will promptly correct any information found to be incorrect.

1. Introduction

Juriven LLP ("we," "us," "our," "Company," or "Juriven") is committed to protecting your privacy and ensuring transparent data practices. This Privacy Policy outlines how we collect, use, process, retain, and protect your personal data in compliance with Indian privacy laws, including the Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology Act, 2000, and the Constitution of India.

We provide online dispute resolution services and legal services through our digital platform. Your trust is important to us, and we adhere to the principle of "privacy-by-design" in all our operations.

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2. Definitions

• Data Principal: Any natural person whose personal data is collected and processed by Juriven.
• Data Fiduciary: Juriven LLP, which determines the purpose and means of processing personal data.
• Personal Data: Any information relating to a data principal that can be directly or indirectly identified.
• Processing: Any action performed on personal data including collection, storage, use, transmission, and deletion.
• Sensitive Personal Data: Financial information, health records, biometric data, legal case details, and government ID numbers.

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3. Data We Collect

3.1 Registration Data

• Name, Date of Birth, Phone Number, Email Address
• Residential & Correspondence Address
• PAN, Aadhaar, Driving License (where applicable)
• Professional details for legal professionals

3.2 Dispute Resolution Services

• Dispute details, claims, evidence documents
• Email, chat logs, video recordings
• Payment & transaction records

3.3 Legal Services

• Engagement & retainer agreements
• Contracts, MoUs, court filings
• Health/sensitive data (only when necessary & voluntarily shared)

3.4 Automatically Collected Data

• IP address, browser type, device info
• Usage logs & interaction patterns
• Approximate location via IP

3.5 Data Collected from Third Parties

• Courts, tribunals, and government agencies relevant to your dispute
• Insurance companies processing claims through our platform
• Authorized legal representatives or guardians acting on your behalf
• Your consent, we may integrate with public databases for identity verification

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4. Legal Basis for Processing

Explicit Consent: We process personal data with your clear and informed consent.

Legitimate Use:

• Judicial/Tribunal compliance
• Contract performance
• Legal obligations (GST, Income Tax, AML)
• Fraud prevention & platform security

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5. Purpose Limitation

• Facilitating dispute resolution & arbitration
• Providing legal consultation & representation
• Payment processing & billing
• Regulatory compliance
• Platform security & fraud prevention
• Service improvement via anonymized analytics

We will not use your data for marketing purposes, sale to third parties, or any purpose other than those stated above without obtaining fresh, explicit consent.

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6. Data Minimization

• Establish your identity and authenticate your account
• Provide the requested dispute resolution or legal services
• Fulfill regulatory and legal obligations

Unnecessary or excessive data collection is avoided. You have the right to challenge our data minimization practices.

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7. Data Retention and Deletion

7.1 Retention Periods

7.2 Deletion Procedures

Upon your request (or automatic deletion after retention expiry), we will:

• Delete or anonymize personal data irreversibly
• Notify data processors and third parties for deletion compliance
• Retain only legally mandated records (court orders, statutory files)
• Provide deletion confirmation within 30 days

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8. Data Security and Safeguards

8.1 Technical Security Measures

• Encryption: All personal data transmitted and stored using AES-256 or equivalent encryption
• Access Controls: Role-based access with multi-factor authentication for employees
• Firewalls and Intrusion Detection: 24/7 monitoring of unauthorized access attempts
• Regular Security Audits: Quarterly internal audits and annual third-party penetration testing
• Data Backup: Encrypted offsite backups with redundancy

8.2 Organizational Security Measures

• Staff Training: Annual mandatory data protection and cybersecurity training for all employees
• Confidentiality Agreements: All employees and processors sign strict non-disclosure agreements
• Secure Disposal: Destruction of physical documents through certified shredding; secure wiping of digital media

8.3 Third-Party Data Processor Agreements

All data processors appointed by Juriven must:

• Implement equivalent security standards
• Process data only on documented instructions
• Maintain strict confidentiality
• Undergo regular security audits
• Notify us immediately of data breaches

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9. Data Breach Notification

9.1 Notification to Data Protection Board

• Details of the breach
• Data affected
• Potential impact on data principals
• Remedial measures implemented
• Contact for further inquiry

9.2 Notification to Data Principals

• Direct written communication (email, SMS, letter)
• Description of the breach and compromised data categories
• Likely consequences
• Measures taken to mitigate harm
• Our contact for grievances

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10. Data Transfers and Cross-Border Processing

10.1 Cross-Border Data Transfers

• Expressly required by court order or legal obligation
• Necessary for dispute resolution proceedings with international parties (with explicit consent)
• To comply with international legal frameworks

10.2 International Transfers Compliance

• Adequate data protection standards equivalent to Indian law
• Written agreements with recipient entities
• Your explicit consent (where legally required)
• Compliance with DPDP Act and IT Act provisions

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11. Your Rights as a Data Principal

• Right to Access (Response within 30 days)
• Right to Correction
• Right to Erasure
• Right to Withdraw Consent
• Right to Grievance Redressal
• Right to Data Portability

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12. Children's Data

We do not intentionally collect personal data from individuals below 18 years of age. If we discover such data has been collected without parental/guardian consent, we will delete it within 30 days.

For users between 18-21 years, parental/guardian consent is required for processing sensitive personal data.

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13. Cookies and Tracking Technologies

13.1 Type of Cookies Used

• Essential Cookies: Required for platform functionality, session management, security
• Analytics Cookies: Track user behavior to improve platform performance (anonymized)
• Third-Party Cookies: From service providers (Google Analytics, etc.) for analytics

13.2 Cookie Management

You may disable non-essential cookies through browser settings. However, essential cookies cannot be disabled as they are necessary for platform operation.

We do not use cookies to track browsing activity across third-party websites without your consent.

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14. Grievance Redressal

14.1 Grievance Officer

Grievance Officer: Juriven Grievance Officer

Email: jurivenindia@juriven.com

Phone: +91 7822919856

Acknowledgment within 7 days | Resolution within 30 days

14.2 Grievance Filing Process

Step 1: Submit your grievance in writing to the Grievance Officer with:

• Name and identification
• Description of the privacy concern
• Specific personal data involved
• Relief sought

Step 2: We will acknowledge receipt within 7 days

Step 3: Investigation and resolution within 30 days

Step 4: If unsatisfied, escalate to Data Protection Board of India

14.3 Escalation to Data Protection Board

If we do not resolve your grievance satisfactorily, you may file a complaint with the Data Protection Board of India.

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15. Contact Information

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16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, our practices, or other factors. Material changes will be communicated to you via:

• Email notification to your registered email address
• Prominent notice on our platform

Your continued use of our services after changes constitute acceptance of the updated policy.

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17. Legal Compliance Framework

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000
• Constitution of India (Article 21 – Right to Privacy)
• Indian Penal Code, 1860
• Arbitration and Conciliation Act, 1996
• Bar Council of India Rules
• Goods and Services Tax Act, 2017

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18. Disclaimer

While we maintain industry-standard safeguards, no system is completely impenetrable. In case of any security incident, we will comply with notification requirements under applicable law.